Broken post

I won an eBay auction for a Magic Castle backglass. The seller was from Austria, and I sent him some e-mails in (my quite basic) german. 

I tried to make sure that he would pack it properly, and that he had actually shipped a backglass before, and he assured me that it would be safe, in many layers of styrofoam. This didn't quite comfort me, as I would want a wooden board in there, but in the end I just had to take his word for it.

Sadly, it arrived broken.

I didn't find the packaging to be satisfactory, with just a couple of thin layers of styrofoam inside a quite flimsy flatscreen tv cardboard box. In fact, I was quite nervous that the Post would feel the same way, and refuse to refund the costs, but they were ok with it.

The 170 USD are back in my account, but I still don't have a backglass. It's quite sad actually.. I'm sure there aren't that many left of them out there, and now there's one less.